Frequently Asked Questions
You've got questions, we've got answers. Read through our Frequently Asked Questions for more information and clarification regarding our laundromat, wash and fold, pickup and delivery, and commercial laundry services.
Have Specific Questions? Contact Us!
Laundromat FAQ
Daily from 5AM to 10PM with last wash at 9PM.
Yes, from 7AM to closing time.
Our machines can be operated with coin or with our reloadable laundry card, which you can obtain at our kiosk.
Yes we do! We could not call ourselves Giant Wash Laundromat without them. We have washers that take up to 6 heaping loads of laundry at once and dryers that take up to 5 loads of laundry. Our machines are totally ready to take on your biggest laundry challenges.
Wash and Fold Questions
Any day from 7AM to 10PM, when our attendants are on site.
We use only premium brand products for our wash and fold. Tide is available for an additional $0.15/lb. (must be noted on the order). We also offer a Free & Clear option as well.
Our in-store fluff and fold rates are low: $2.00 per pound with a low minimum of only $25 which most folks easily meet with their weekly wash load.
Our minimum for wash and fold is $25.
Typically our turnaround time is next-day. Same-day turnaround is available (at the same low price as next day, too) but must be dropped off by noon.
Heck no! We keep all orders separate to avoid any losses, mix-ups, and cross-contamination.
Pickup and Delivery Questions
We offer this service Monday through Friday from 8AM to 11AM.
Please note: Orders picked up on Friday will be returned on Monday.
Driver availability varies so please sign in and select days that work for you.
We'll pick up and drop off at your door for $2.29 per pound on an as needed basis. Commit to weekly or biweekly recurring service and we'll pick up and drop off your laundry for $2.19 per pound.
Yes, $45.
Typically most orders are ready and returned in 2 business days.
Easy! Just click on the Schedule a Pickup button and follow the instructions.
You must give us permission in your account to leave your clothes if you are not going to be home for the delivery. Tell us where to leave them. We don't want to be responsible if your clothes go missing so we need written permission to leave them.
When placing your order online, you'll find a section labeled 'Preferences' where you can list the tasks you'd like us to perform with every laundry service. Additionally, there's a 'Special Laundry Instructions' section for requests specific to the current order, such as spot treating a stain on an item.
No, you don't. You can cancel at any time.
When you place your order, we will ask for your credit card information. Your card will not be charged until your order is complete.
We recommend putting your laundry in a laundry bag or a trash bag that cinches closed.
You can suspend your account until you return from your vacation. Just log into your account and put your service on hold until you return.
Commercial Laundry FAQ
You may schedule a pick-up of small loads for your business. You will be charged the regular residential rates.
Please email us directly at support@giantwashlaundromat.com and tell us what kind of laundry you have, how much, and how often you'll need our services.
Yes, special rates are available with commercial accounts only. Please contact us to learn more.
